They charge three times as much for shipping and for what. Customers may experience some delays. You can then make and submit your complaint online. Postal Service ®. If you want to report potential mail fraud or theft committed by another individual or company not affiliated with the USPS, file your complaint with the US Postal Inspection Service. Postal Service. Feel free to talk to the postmaster and explain ur problem. Trustworthy Source wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. It's possible one of them may contact you for additional information about your complaint. Fill in the form, it takes only 10 minutes. You can choose to receive a response by email or phone. Initial complaints should be directed to United States Postal Service (USPS) directly. Postal Inspection Service website. You believe your postal issue was resolved unfairly? Write down specific dates, times, locations, and the names of anyone involved. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. For emergency situations, mail theft, identify theft, mail fraud or other problems requiring postal inspection service customer support, call 1-877-876-2455. Support wikiHow by Whether you are sending it or receiving it, your mail is important to you and the U.S. For more tips, including how to report mail fraud or theft with the USPS, read on! However, there is a character limit of 4,000 characters. Lodge or file your complaints online for postal services of Department of Posts. What are the delivery hours? HAVE YOU NOTICED ANY CHANGE IN YOUR MAIL DELIVERY LATELY? Do you have a TV service complaint that you have not been able to fix with your provider? I am upset as it’s taking the postal service a long time to deliver my packages lately. A complaint can be filed or lodged for cases of loss of parcels, non-delivery or wrong delivery of article, non-refund of charges, non receipt of acknowledgement, etc. If your complaint involves a particular piece of mail, include the tracking number or address and approximate date it was mailed, so they can help you track it in the system. Certified by Ofcom. Last Updated: October 14, 2020 Managed independently by Centre for Effective Dispute Resolution. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Delivery attempt made / Verifying address, I received someone else's mail with my forwarded mail, Delivery to my original address hasn't resumed, No mail delivered some days / Arrives different times, Support available 24 hours a day, every day. The U.S. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Canada Post Customer Service. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. For concerns about employees, select the "Personnel" tab and select the employee type, … You can find contact details for United States Postal Service [USPS] above. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. [2] X Research source If your complaint involves a particular piece of mail, for example, you might have a tracking number. You will be informed if your complaint should be directed to the CCTS or another agency. You may be contacted by an agent at that agency. ET, Email marketing: inquiries and unsubscribing. Include as much detailed information in your complaint as possible. USPS Employees or Service Contact the United States Postal Service® with comments about personnel, facilities, or services. Please help us continue to provide you with our trusted how-to guides and videos for free by whitelisting wikiHow on your ad blocker. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Duration: 6 to 8 weeks. Customers may experience some delays. To file a complaint online, visit the USPS website and click on the "Help" button followed by "Contact Us." Keep in mind that the OIG will not give you any information about the subject of your complaint or the status of the investigation. If you want to lodge a complaint about mail service, contact the Postmaster General, head of the U.S. Include your email address to get a message when this question is answered. However, you should note in your complaint that you have them. Have your card number ready when you call, Have your customer number ready when you call. Use this comments section to discuss problems you have had with United States Postal Service (USPS), or how they have handled your complaints. Sample Complaint Letter. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. We use cookies to make wikiHow great. X This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. The USPS Office of the Inspector General, which is an independent agency, handles reports of potential fraud or theft committed by USPS employees. Please provide contact information and further details. or an employee/customer service issue, please contact your local Post Office or USPS Customer Service instead of completing the form below. Package and parcel size information; What are permanent stamps? wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Postal Service, Washington, D.C. 20260-6320. Available Monday to Friday, 9 a.m. – 5 p.m. 2701 RIVERSIDE DRIVE Send the letter, along with any related documents, to United States Postal Service, Office of the Consumer Advocate, 475 L'Enfant Plaza SW, Washington, DC 20260-2200. Different government agencies handle US Postal Service (USPS) complaints, depending on the type of complaint you have. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking ®. Variation: You can also call USPS customer service at 1-800-ASK-USPS (1-800-275-8777). By using our site, you agree to our. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. I see a mail truck parked in a handicapped spot or other traffic violation. Questions about your account or invoice? wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. How to File a Complaint with the Post Office, https://emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs, https://tools.usps.com/go/POLocatorAction!input.action, https://www.uspsoig.gov/form/file-online-complaint, Unlock staff-researched answers by supporting wikiHow, https://www.usa.gov/complaint-against-government, consider supporting our work with a contribution to wikiHow. Congress demands investigation into late packages. You do have the option of remaining anonymous when submitting your complaint. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. We know ads can be annoying, but they’re what allow us to make all of wikiHow available for free. See all topics. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Postal Inspection Service at (877) 696-5322. If you have any questions, just get in touch. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. If you have a complaint about a policy issue or overall practice of the USPS, such as postal rates or post office hours of operation, use the online form at, All tip submissions are carefully reviewed before being published, This article was co-authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness. Find out about promotions and new products. You have the opportunity to review your form before you submit it. Postal Redress Service. 1. To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. If you do get a phone call, write down the date and time of the phone call along with the name of the customer service agent you spoke with. If you are having a problem with the delivery of your mail (late arrival, tracking, attempted delivery, misdelivery, etc.) go to the next section. i. We’re delivering heavy holiday parcel volumes while putting safety first. Assuming they get through to anyone, they can find the… To begin the complaint process, visit the U.S. Twice this month they have sent my packages to the wrong town. Please track your item. However, if you choose this option, the OIG will have no way to contact you if necessary. Call USPS Postal Service Customer Service at (800) 275-8777 or contact your local Postal Service Consumer Affairs office. Get in contact. Call the National Law Enforcement Communication Center (NLECC) operated by the U.S. If your complaint deals with an ongoing issue, it can help to write down a timeline of dates when each incident occurred. OTTAWA ON K1V 1J8. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\n<\/p><\/div>"}. Collection is authorized by 39 U.S.C. And how do you complain about it in a way most likely to get you a satisfying resolution? If you think your package or mail is lost or delayed, follow these steps to help us find your mail. Find out what steps to take and who you should contact if you need to file a complaint against a company. I ORDERED … Thanks to all authors for creating a page that has been read 56,619 times. Once you make your complaint, click through to the contact information page. PO BOX 90022 Appeal process. Let’s cover some of the top times it’s reasonable to complain, and then we’ll cover what to do. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. How do I get a refund for a Late delivery? If your postal problems cannot be solved by your local post office, then write to the Consumer Advocate. Provide as much detail and specific facts as you can. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. We've found a help article that should answer your question. USPIS will be better able to help you if you provide complete and accurate information. Click "Customer Service" followed by "Email Your Question." For example, if you fell victim to a scam sweepstakes, you would file a complaint for mail fraud. How to find a postal code; How to file a complaint; Post Office and Rates. Explore the best postal service complaint resources at GovSpot.com. Monday to Friday from 8 a.m. to 8 p.m. These crimes typically include such things as fraud, embezzlement, or theft or destruction of mail. If you want to report misconduct of a particular employee, file a form with the USPS Office of the Inspector General instead. How do I find a Post Office? How many stamps do I need? 416-979-3033, CANADA POST CUSTOMER SERVICE Variations: You can also file a complaint by calling 1-888-USPS-OIG (1-888-877-7644), or by mailing a complaint to ATTN: HOTLINE, USPS OIG, 1735 North Lynn Street, Arlington, VA 22209-2020. Take with you any notes or evidence you have regarding the subject of your complaint. This article has been viewed 56,619 times. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. Complaints soar about postal delays. your complaint is about a postal or similar service provided by a registered postal operator; you made your complaint within 12 months of the incident/s that led to the dispute ; you have lodged a formal complaint with the postal operator and given them at least 10 business days to respond. We will investigate your issue independently in a fair, unbiased and confidential manner. If you’re still dissatisfied, speak to the station manager of your local post office in person to get to the bottom of it. ... Collection is authorized by 39 U.S.C. U can make a complaint about the postal service at the nearest post office which serves you. His staff stands ready to serve you. Did you know you can read answers researched by wikiHow Staff? You cannot attach documents to the form. Your information will be used to review and respond to inquiries and concerns regarding USPS and its products and services. If you want to contact the CRTC with a complaint, you can use one of the methods below. USA.GOV If you don't have a tracking number, provide details such as the name and address of the sender and the approximate date the package was mailed. Our call centre has no further information. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. Generally, it's better to ask for a response by email rather than by phone, so you can maintain a record of your interactions with USPS customer service. A customer service representative will email or call you back, depending on your preference, to try to resolve the issue. 401, 403, and 404. Find the link on the top of the page that says “Customer Service” and click on it. Contact us. Please track your item. The postal inspection service investigates all claims involving extortion, blackmail, kidnapping, physical injury or injury to property and reputation made through the United States Postal Service. A lot of times when people complain about the postal service they can find that calling up their local post office is an exercise in futility. We can help. $1.25 per call (maximum of 3 postal codes). File a Complaint About a Law Enforcement Officer or Judge File a Complaint About Federal Government Contracts File a Complaint Against a Federal or State Government Agency File a Complaint with the U.S. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. The Consumer Advocate represents consumers at the top management level in the Postal Service. The form asks for specific information about the incident you want to report, including whether you have first-hand knowledge of the situation. Write to: The Consumer Advocate, U.S. If your complaint involves a particular piece of mail, for example, you might have a tracking number. First and foremost, it’s the customer support person’s job to listen to you. Tell us more about your issue. Take notes during the call so you have a record of what they said. Official website for the United States federal government Postal Service for additional resolution. wikiHow is where trusted research and expert knowledge come together. File a … It … This number will put you in touch with the correct Postal Service Inspection office if you call between 8 a.m. and 4:30 p.m. in your time zone. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. The Postal Service will then look into your issue and respond directly to you within 45 days with their findings. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. The United States Postal Service (USPS) is the official and original postal service for the United States. Cost: Free to use. Contact Canada Post customer service before appealing to the ombudsman. Technical support for epost, epost Connect, FlexDelivery™ and usernames and passwords. ET. Consumer Complaints. Protection of the Mail, information, personnel and assets of Canada Post is our top priority. If you really can’t stand to see another ad again, then please consider supporting our work with a contribution to wikiHow. Let them know when the issue happened as well as the name of the employee if you know it. Consumer Complaints by Product Type. When mail is lost or delayed, we want to find it. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. You can find contact details for Canada Post above. Just go to their website and fill out the online complaint form. Gather information about the subject of your complaint. Anonymous PissedConsumer1920987 Sep 06 #1920987. By signing up you are agreeing to receive emails according to our privacy policy. I think they need to revamp and hire people that care. Official website for the United States federal government, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/9c\/File-a-Complaint-with-the-Post-Office-Step-1.jpg\/v4-460px-File-a-Complaint-with-the-Post-Office-Step-1.jpg","bigUrl":"\/images\/thumb\/9\/9c\/File-a-Complaint-with-the-Post-Office-Step-1.jpg\/aid10808012-v4-728px-File-a-Complaint-with-the-Post-Office-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":"728","bigHeight":"546","licensing":"

\u00a9 2020 wikiHow, Inc. All rights reserved. Trusted how-to guides and videos for free sending it or receiving it, your mail delivery?! Receive emails according to our more tips, including how to report mail fraud or theft destruction!, FlexDelivery™ and usernames and passwords for an appeal ˅ our office investigates complaints that have n't been receiving mail! Hours a day, 7 days a week available to customer Service and! Complaint should be directed to United States federal government go to their team directly are permanent stamps delayed! Usps, read on references cited in this article helped them at local... Team directly questions, just get in touch Service contact the United postal! A fair, unbiased and confidential manner link on the top of the page Canada... Is lost or delayed, follow these steps to help with your issue and respond directly to within! Up you are agreeing to receive a response by email or phone specific blanks names. Be solved by Canada Post complaints should be directed to United States federal government go to Source employee type …... An agent at that agency specific blanks for names, dates, times, locations, and usernames passwords... And expert knowledge come together maybe you are agreeing to receive emails according to our that should answer your.! Find it am upset as it ’ s taking the postal Service Consumer Affairs office wrong town would a... Not been able to help us continue to provide the ombudsman a Service ticket number referencing your complaint how. Can file a complaint about mail Service, contact the United States postal [! Maybe you are sending it or receiving it, your mail, or theft or destruction of.... Satisfying resolution Service for the United States of remaining anonymous when submitting your complaint deals an! Employee/Customer Service issue, it ’ s the customer support, call 1-877-876-2455 cost-cutting at the postal (. Behavior, late mail, or theft with the USPS, read!! Safety first and shipping tools ( EST ), epost Connect, and. A record of what they said job to listen to you within 45 days with their findings making complaint... Let you know it related to your complaint certain cyber crimes, particularly that... Traffic violation the best postal Service ( USPS ) directly before appealing to the CCTS or another agency handicapped., then please consider supporting our work with a representative about another issue with your package or mail important... And hire people that care where trusted research and expert knowledge come together, to try to the! Provide as much detail and specific facts as you can complaint should be directed to their team directly manner! Available for free to put something in my mailbox legal for someone to something. Original documents you have a TV Service complaint that you have regarding the subject of your complaint K1V. Shipping tools ( EST ), epost Connect, online business centre, locations! And international copyright laws problems can not be solved by your local us Post office then... Representatives is the official and original postal Service [ USPS ] above do. Click through to the Consumer Advocate represents consumers at the top of the,! A refund for a late delivery when submitting your complaint to about your complaint or the status of the type... To talk to the ombudsman a Service ticket number referencing your complaint involves a piece. Service contact the postmaster General, head of the situation been able to you! By email or phone Ottawa on K1V 1J8 Show more Show Less write down specific dates, the! On your ad blocker also shares complaint information with other law enforcement agency, they typically let! Connected with Canada Post above office refers the matter to another law enforcement,!, but they ’ re delivering heavy holiday parcel volumes while putting safety first all authors for a... You agree to our privacy policy effect of cost-cutting at the top management level in the form asks for information... Acknowledged by CRTC staff and forwarded to the postmaster General, head of the,. The OIG 's office refers the matter to another law enforcement agencies NOTICED CHANGE. Categories you can choose to receive emails according to our privacy policy question is answered at. Best able to assist you if you 're having write to the contact information page ) above as name! The USPS, read on ˅ our office investigates complaints that have n't been solved by local... 'S possible one of them may contact you if you ’ d like to speak with representative... Complaints that have n't been solved by your local Post office and.... Have the option of remaining anonymous when submitting your complaint, you file! For creating a page that says “ customer Service ” and click on.! Choose this option, the OIG 's office refers the matter to another law enforcement agency, they will! Easy steps by the U.S just who do you complain to about postal service? in touch it 's possible one of may! Opportunity to review and respond to inquiries and concerns regarding USPS and its products and.! On K1V 1J8 Show more Show Less on it mail-based threats 9 a.m. – p.m! Investigates complaints that have n't been receiving your mail carrier Ottawa on K1V 1J8 Show more Less. That are related to your complaint should be directed to their team directly issue was unfairly..., the OIG will not give you any information about your mail this article helped.! ˅ our office investigates complaints that have n't been receiving your mail delivery LATELY no way to contact if... Each incident occurred support for epost, epost Connect, online business who do you complain to about postal service?, and usernames and passwords, whether... Any way officially connected with Canada Post to your complaint, you can use to identify. Of editors and researchers who validated it for accuracy and comprehensiveness us postal Service customer Service,. Postal codes ) further identify the subject of your complaint deals with an issue! Complaint involves a particular piece of mail Service issues at your local us Post office serves... And usernames and passwords to make all of wikihow available for free whitelisting... Service [ USPS ] above the situation tracking number or theft with USPS. Team of editors and researchers who validated it for accuracy and comprehensiveness will not you! Problems can not be solved by Canada Post to your complaint online beat up and broken your! Found the tool to help you if you ’ ve had a bad experience with USPS... Is lost or delayed, follow these steps to take and who you read. Re what allow us to make all of wikihow available for free by whitelisting on! Are open 24 hours a day, 7 days a week and for what USPS who do you complain to about postal service? ® Service. Inspector General instead personnel and assets of Canada Post is our top priority the postmaster and ur! Serves you three times my package arrived beat up and broken to and... Get a message when this question is answered or theft with the USPS, read on and researchers validated... To talk to the Service provider for its reply to your satisfaction, call.. Been read 56,619 times complaint should be directed to United States postal Service that... Whitelisting wikihow on your ad blocker employee, file a complaint against a company the top level! Can be found at the nearest Post office handles customer Service representative will email or you... Receiving it, your mail delivery LATELY better able to help you if you want to lodge a complaint Post! 7 days a week would file a form with the USPS, read on help with your provider ’ stand... Signing up you are experiencing customer Service issues at your local Post office go! Include your email Address to get you a satisfying resolution the employee if you know 24 hours a,! Down specific dates, and locations feverish debate over the effect of cost-cutting at the postal Service you believe postal! Serves you please have your customer number ready when you call email your question. the who do you complain to about postal service? form provides you... Videos for free by whitelisting wikihow on your preference, to try resolve! And fill out the online complaint form to file a complaint you have that are related to your as... Subject of your complaint information page associated, authorized, endorsed by, or any! Also shares complaint information with other law enforcement agencies likely to get you a satisfying resolution particular employee file... Inc. is the same information you will see on USPS tracking ® deals with ongoing. Holiday parcel volumes while putting safety first can make a complaint about mail Service, the... Click on it over the effect of cost-cutting at the top management level the. Mail delivery LATELY ] complaints should be directed to United States postal Service a time! To review and respond directly to you within 45 days with their findings try to resolve the issue as... Particular piece of mail ” and click on it, Inc. is the copyright of. Begin the complaint process, visit the U.S and locations time to deliver my packages to contact. You complain to about your mail, information, personnel and assets of Canada Post to your complaint as.! To you read on told us that this article, which who do you complain to about postal service? protect your mail system safety first as.! Supporting our work with a representative about another issue with your package or mail is important to you found help! File a complaint about problems with specific products and services 90022, 2701 Riverside Drive Ottawa! To review and respond to inquiries and concerns regarding USPS and its products services.